How to complain

Each year we report on how well we respond to complaints and improve our service.

Our annual complaints performance and service improvement reports are presented to our Standards Committee.

To read past reports and their supporting documents, go to:

• Standards and Audit Committee – Annual complaints and enquiries report 2022/23
• Standards and Audit Committee – Annual complaints and enquiries report 2021/22
• Standards and Audit Committee – Annual complaints and enquiries report 2020/21
• Standards and Audit Committee – Annual complaints and enquiries report 2019/20
• Standards and Audit Committee – Annual complaints and enquiries report 2018/19
• Standards and Audit Committee – Annual complaints and enquiries report 2017/18