Some Green/Grey bins were not collected today from Round A streets in South Ockendon. Crews will be back for these tomorrow, Thursday 28 November. All Blue bins where collected from Round B streets where the usual collection day is Wednesday. Food bins and Subscribers' brown bins have been collected from all Round B streets where the usual collection day is Wednesday.
Sometimes we may not be able to empty your bins on the day we said we would.
This can be due to events we can’t control, such as:
You do not need to contact us if all the bins on your road were missed.
If all the bins on a road have been missed, we will normally return to collect them within 2 working days – Monday to Friday – usually the following day.
Where it’s not possible to collect them within 2 working days, we will return on your next scheduled collection day – you don't need to report it to us.
Your bin will not be emptied if:
If there were no obvious problems with your bins but we didn't collect them, you can report it to us. You can make a report online using our 'Report a missed bin collection' form below.
We only accept reports of missed bins from the end of our collection rounds on the day your collection was due until midnight on the second working day after your collection was due – working days are Monday to Friday, unless there are changes for public holidays.
Outside of that period you will not be able to report a missed bin collection online.
When we receive an online report of missed bin collection, we will return to collect the bin and send a reply to the email address you provide.
Report a missed bin collection
Each morning our teams set out to empty more than 40,000 bins.
We collect bins throughout the day, which means your recycling, refuse and kitchen and garden waste may be collected at different times.
Our drivers will only take vehicles down a road if they decide it’s safe to do so without putting other road users, property or staff at risk.
