Bus passes for older and disabled people

We will either renew your bus pass automatically or send a letter that tells you how you can renew it.

Older person's bus pass

Your bus pass will be renewed automatically.

You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5 years.

Your new pass will:

• be sent to your home address
• last for 5 years

We will post your renewed bus pass 18 days before the old one expires. If it hasn't arrived 1 week before the expiry date, please tell our Passenger Transport Unit.

Disabled person's bus pass

A letter and a renewal application form will be sent to you automatically – you can also use the application form below.

You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2 years.

When you return the renewal form to us, you must provide:

• 1 proof of age
• 1 proof of address
• 1 proof of disability

These are needed to check your conditions have not changed. Your new pass will be valid for 2 years.

Bus pass application

Changing address

You must let us know if you have changed address over the last 2 years and your bus pass is about to run out. Use the application form below to send us your new details no later than 1 calendar month before the end of your bus pass.

Bus pass application

There is a replacement fee of £13.40 if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address.

Cancelling a bus pass

If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass.